Terms & Conditions
Last Updated: 14/11/2025
By accessing or using this website and Solven's platform, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must discontinue use of the website and platform immediately.
Ownership & Intellectual Property
All content displayed on this website and our platform, including text, graphics, branding, design elements, descriptions, technical explanations, and any other materials, is the exclusive intellectual property of Solven or its content suppliers. This includes all proprietary voice agent structures, conversational frameworks, systems, automations, integration logic, and technical methodologies referenced on the site and/or used within Solven's platform internally. You are strictly prohibited from copying, reproducing, modifying, reverse-engineering, extracting, distributing, or creating derivative works based on any content or technology described on this website. Any attempt to replicate Solven’s proprietary methods, systems, or processes without written consent constitutes a breach of these Terms and may result in legal action.
Use of Website & Platform
You may use this website for personal and non-commercial purposes only. You must not interfere with the website’s functionality, attempt to access restricted areas, introduce harmful code, or engage in behaviour that disrupts or degrades the website or its systems. Any unauthorised or unlawful use of the website is strictly prohibited.
Data & Privacy
Solven is committed to protecting your privacy and handling all information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Any information submitted through this website and used for the implementation of our Services is used solely for legitimate business purposes such as responding to enquiries or managing service requests. Solven does not sell, trade, or misuse personal data. We access only the information necessary to deliver our Service, handle support or respond to communications, and any client data provided to Solven is treated with strict confidentiality. Solven does not access client systems, platforms, or credentials without explicit authorisation, and any sensitive information provided to us is securely stored and deleted or returned once no longer required. Further details can be found in our Privacy Policy.
Accuracy of Information
The information provided on this website is intended for general informational purposes only. While Solven makes reasonable efforts to ensure the accuracy of the content presented, we do not guarantee that the information is always current, complete, error-free, or suitable for any specific purpose. You acknowledge that any reliance on the content of this website is at your own discretion and risk.
Third-Party Links
This website may contain links to external websites or third-party services. These links are provided purely for user convenience and do not constitute an endorsement by Solven. We have no control over the content, security, privacy practices, or accuracy of third-party websites, and we accept no responsibility for any loss or damage that may result from your use of such external resources. Accessing third-party websites is done solely at your own risk.
No Warranty
The Solven website and services are provided on an “as is” and “as available” basis. While Solven aims to maintain the accuracy, reliability, and performance of its platform and services, we do not guarantee that the website or software will operate without interruptions, errors, delays, or security vulnerabilities. We do not warrant that the content, features, or outputs generated through the platform will meet every user’s specific requirements, produce certain business outcomes, or function seamlessly with all external systems.
Because Solven’s software interacts with multiple variables outside our control, including user inputs, external data sources, API providers, and third-party integrations, we cannot guarantee continuous availability or error-free performance. All implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement, are excluded to the fullest extent permitted by law.
Your use of the website and platform is entirely at your own discretion and risk. Solven provides no guarantee of business improvement, revenue increase, customer conversion, operational efficiency, or any other commercial outcome resulting from the use of our technology.
Limited Liability
To the maximum extent permitted by law, Solven will not be liable for any loss, damage, cost, or expense arising from your use of the website or services. This includes any direct, indirect, incidental, special, punitive, or consequential loss, including but not limited to loss of profits, revenue, goodwill, business opportunities, or data.
Solven is not responsible for any issues or failures caused by third-party systems, external integrations, telephony providers, internet connectivity, user configuration choices, data quality, or any other factor outside Solven’s direct control. We are not liable for damage arising from reliance on platform-generated outputs, inaccuracies in AI responses, temporary service disruptions, technical limitations, or unauthorised access resulting from actions taken on your part.
You acknowledge that the performance of AI systems, automation workflows, and external integrations involves inherent variability, and that Solven is not responsible for business decisions, operational outcomes, or compliance obligations connected to your use of the platform.
If you are dissatisfied with any part of the website or the platform, your sole remedy is to discontinue use.
Indemnification
By using this website and Solven's platform, you agree to indemnify and hold Solven, along with its stakeholders, harmless from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your misuse of the website, your breach of these Terms, or your infringement of Solven’s intellectual property or rights.
Modification of Terms
Solven reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after such modifications constitutes your acceptance of the revised Terms.
Contact
For any questions regarding these Terms & Conditions, you may contact us at admin@solven.com.au.
